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Terms of Service

Last updated: May 12, 2026

1. Acceptance of Terms

By downloading, installing, or using the Rootd mobile application ("Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree, do not use Rootd. These Terms apply to all users of Rootd on iOS and Android.

2. About Us

Rootd is operated by Dallas Choice Homes LLC, doing business as Rootd ("Rootd," "we," "our," or "us"), a Texas limited liability company with its principal place of business at 5900 Balcones Drive, Suite 100, Austin, Texas 78731.

3. Subscriptions & Billing

Rootd offers the following subscription plans:

  • Premium Monthly — $5.99/month, billed monthly
  • Premium Annual — $44.99/year, billed annually (approximately $3.75/month)

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You will be charged through your Apple ID or Google Play account at the time of purchase confirmation and upon each renewal. To manage or cancel your subscription:

  • iOS — open Settings → [Your Name] → Subscriptions → Rootd → Cancel Subscription.
  • Android — open Google Play → Library → Subscriptions → Rootd → Cancel subscription.

Cancellation takes effect at the end of the current billing period — you retain Premium access until then. Prices are in USD and may vary by region. We reserve the right to change pricing with reasonable advance notice.

4. Loc Report — Consumable Purchase

Loc Reports are available as a one-time consumable purchase for $2.99 each. Premium subscribers receive one complimentary Loc Report per calendar month.

No refunds after generation. Once a Loc Report has been generated, the purchase is considered fulfilled and is non-refundable, as the AI processing cost is incurred at the moment of generation. The generated report is permanently stored in your account and accessible at any time. If you experience a technical error that prevents report delivery, contact support@rootdcentral.com within 7 days of purchase.

5. Acceptable Use

You agree to use Rootd only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any purpose other than personal loc journey tracking.
  • Scrape, copy, resell, or commercially exploit any Rootd content without express written permission.
  • Attempt to circumvent subscription gating, in-app purchase verification, or any access control.
  • Abuse, overload, or stress-test the AI features or API infrastructure.
  • Reverse-engineer, decompile, disassemble, or create derivative works from Rootd's software or content.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Upload content that is illegal, harmful, defamatory, threatening, harassing, discriminatory, or sexually explicit.
  • Upload any content containing malware, viruses, or malicious code.
  • Upload photos or personal information belonging to another person without their explicit consent.
  • Violate any applicable local, state, national, or international law or regulation.

We reserve the right to remove content and suspend or terminate accounts that violate these Terms, without notice and without liability.

6. AI Features Disclaimer

Rootd's AI features — including Growth Analysis, Retwist Readiness assessments, and Loc Reports — are informational tools generated based on the data you provide. They are not professional medical, dermatological, or hair care advice and should not replace the guidance of a licensed loctician or qualified professional.

AI-generated output may contain errors, inaccuracies, or omissions. Results may vary based on data quality, completeness, and individual circumstances. Rootd makes no guarantee as to the accuracy, reliability, or suitability of any AI-generated content for your specific situation. You assume all risk from reliance on AI-generated insights.

7. Intellectual Property

Your content is yours. Journal entries, photos, retwist records, and other personal data you create in Rootd remain your property. You grant Rootd a worldwide, non-exclusive, royalty-free license to store, process, and display your content solely to provide the Service to you. This license terminates when you delete your account.

Our content is ours. The Rootd app, name, logo, AI-generated output, style catalog, product catalog, and all associated software and branding are owned by Dallas Choice Homes LLC or its licensors. You may not reproduce, distribute, or create derivative works from any Rootd content without express written permission.

8. Third-Party Services

Rootd integrates with third-party services including Anthropic, Supabase, RevenueCat, Google AdMob, PostHog, Sentry, and Amazon Associates. These services are governed by their own terms and privacy policies, which you are responsible for reviewing. Rootd is not responsible for the practices, availability, accuracy, or content of any third-party service.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DALLAS CHOICE HOMES LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ROOTD DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DEFECTS WILL BE CORRECTED; OR (D) ANY AI-GENERATED RESULTS WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DALLAS CHOICE HOMES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ROOTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ROOTD'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO ROOTD IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. To the extent such laws apply, some of the limitations above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dallas Choice Homes LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your content or activities within the Service; or (d) your violation of any applicable law or the rights of any third party.

12. Termination

You may delete your account at any time from Settings → Delete Account, which immediately terminates your access and permanently deletes your data. We reserve the right to suspend or terminate your account — without notice and without liability — if you violate these Terms, engage in illegal activity, or pose a risk to other users or to the Service. Upon termination, Sections 6, 7, 9, 10, 11, and 13 survive indefinitely.

13. Dispute Resolution & Arbitration

Informal Resolution. Before initiating any formal dispute, you agree to contact us at support@rootdcentral.com and give us 30 days to attempt to resolve the issue informally.

Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration shall take place in Austin, Texas, or, at your election, by videoconference. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Information about AAA procedures is available at www.adr.org.

Class Action Waiver. YOU AND ROOTD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

Exceptions. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims arising from your violation of Rootd's intellectual property rights may be brought in court.

Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@rootdcentral.com with the subject line "Arbitration Opt-Out." Opting out does not affect any other provision of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions. To the extent any claim is not subject to arbitration under Section 13, you consent to exclusive jurisdiction and venue in the state and federal courts located in Travis County, Texas.

15. Changes to These Terms

We may update these Terms at any time. When we make material changes, we will notify you via in-app notice or email at least 7 days before the change takes effect. Your continued use of Rootd after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may delete your account.

16. Contact

Questions about these Terms? Contact us at:

Dallas Choice Homes LLC d/b/a Rootd
5900 Balcones Drive, Suite 100
Austin, Texas 78731
support@rootdcentral.com